Mercedes-Benz Service FAQs

At Mercedes-Benz of West Chester, we’re happy to provide loaner vehicles to our customers if their vehicle is in for extended work or service. Per our Loaner Vehicle Policy, to qualify for a loaner vehicle you must: 

• Be over the age of 21
• Have full coverage insurance
• Present a valid driver’s license and major credit card
• Be the only one to operate the vehicle
• Reserve your vehicle ahead of time

The system that controls your check engine light monitors the operations of dozens of sensors. If one of these is triggered and the check engine light illuminates, it means your vehicle’s engine is not performing as it was intended. You’ll need to bring your vehicle into the Mercedes-Benz of West Chester service center for further diagnostics so we can narrow down the cause of the problem. In some rare cases, it may be determined that there is nothing wrong with your vehicle, yet the check engine light remains illuminated. If you experience this, we can help you reset the check engine light so you can go back to driving uninterrupted around Cincinnati.

Oil is vital to the health of your vehicle as it minimizes friction in the engine and prevents the motor from seizing up. That’s why Mercedes-Benz has included oil service as part of their Service A* and Service B* maintenance tasks. To learn more about Mercedes-Benz Service A* and Service B*, reach out to Mercedes-Benz of West Chester.

Wheel alignments are performed on an as-needed basis to help with uneven tire wear. We suggest having your alignment checked annually, as well as when you have new tires installed. Your wheels can become misaligned if you accidentally hit a curb or drive over a pothole in Oxford. Warning signs of misaligned wheels include rapid or uneven tire wear, squealing tires, noisy steering, a crooked steering wheel when you’re on a straight path, and your car pulling to the right or left.

Engine coolant keeps your engine from overheating and freezing during extreme temperatures. Intervals for flushing the system and replacing coolant vary, as some manufacturers promise that long-lasting antifreeze is good past 100,000 miles. For most vehicles, 30,000 to 40,000 miles is a fair estimate, but we suggest checking your owner’s manual for specific recommendations for your model.

Older vehicles require the replacement or adjustment of spark plugs much more often than new vehicles do. Manufacturers today promise over 100,000 miles before a tune-up that includes changing the plugs. Still, checking the plugs at 50,000 to 60,000 miles is not a bad idea to prevent any issues on Monroe roads. Your spark plugs may need replacement if your fuel economy is suffering, it’s difficult to accelerate, or your car is idling roughly.

Generally speaking, car batteries can last between 4-5 years. However, there are multiple factors that can impact the lifespan of your vehicle’s battery. Extreme temperatures can cause your battery to lose its charge faster, and frequent jump starts can impact the ability of your battery to hold a charge. It is recommended that you take your vehicle out for a drive at least once per week to maintain the battery’s charge.

If you live in climates with a lot of ice and snow, your wipers will likely need to be replaced more often. If you notice the wipers aren’t clearing the windshield like they used to, it’s time to replace them. Luckily, most replacements will just involve new blades, which is a quick and inexpensive fix. If you want to perform the change yourself, the Mercedes-Benz of West Chester parts center can provide the right wipers for your vehicle.

Brake life can vary widely, with typical numbers falling anywhere between 25,000 and 65,000 miles. You’ll want to check your owner’s manual for the recommended service schedule, but also take factors like driving habits into account. Frequent stop-and-go traffic and hard braking can both shorten the life of your brakes. Signs you need immediate brake service include vibrations or shaking when braking, a soft brake pedal, squealing brakes, and of course, the brake service warning light illuminated on the dash

You’ll need to consider tire size, performance requirements, and OEM recommendations when picking the tires for your vehicle. Performance tires may be great for the Monroe summers, but you’ll need to switch to snow tires for the harsh winter months. Meanwhile, all-season tires can generally carry you year-round. If you need help selecting the correct tires for your vehicle, as well as help maintaining them, you can turn to the professionals at the Mercedes-Benz of West Chester tire center.

When it comes time to prepare your Mercedes-Benz for Mason winters, you’ll want to keep the following in mind:

• Be sure your engine oil is the correct viscosity. Colder climates can cause oil to thicken, demanding a thinner oil to start.
• Check your antifreeze and be certain the proper water-to-antifreeze mixture is maintained. Antifreeze testers are available at many auto parts stores.
• Verify that your windshield wipers are operable and keep the washer fluid reservoir full.
• Double-check hoses and belts. Cold temperatures can cause rubber to shrink and crack, so be sure your hoses and belts have some flexibility left.

Mercedes-Benz maintenance is conveniently broken down into Mercedes-Benz Service A* and Mercedes-Benz Service B* schedules, but how long does Mercedes-Benz Service A* take? You should expect our service techs to work on your vehicle for about 1-2 hours during a Service A* appointment – we recommend scheduling service appointments ahead of time to ensure the most expeditious service.

The answer to “how much is maintenance on a Mercedes-Benz?” will vary depending on warranty coverage, model, model year, and the extent of maintenance to be performed. For a quick service quote, call our service advisors at (513) 870-1000. We offer a rotating selection of service specials to keep your maintenance budget-friendly!

The time or mileage at which warranties expire can differ, and the components covered under each warranty can vary as well. This is why it’s important to review any warranty offered or purchased in detail. Mercedes-Benz offers several generous warranty options for your vehicle, including the:

• New Vehicle Limited Warranty
• Pre-Owned Limited Warranty
• Extended Warranty

So, how long does the Mercedes-Benz warranty last? View the coverage period for each warranty, here:

• New Vehicle Limited Warranty – 48 months/50,000 miles, whichever occurs first
• Pre-Owned Limited Warranty – up to 12 months or 100,000 accumulated miles, coverage begins when the New Vehicle Limited Warranty expires
• Extended Warranty – 1, 2, or 3 years of extra protection for up to 100,000 miles

With every Mercedes-Benz Certified Pre-Owned vehicle comes peace of mind, thanks to the comprehensive coverage offered by the Pre-Owned Limited Warranty. This coverage protects your vehicle’s:

• Engine components
• Electrical system
• Suspension
• Steering
• Brakes
• Climate control system