Service FAQs

Mechanic using a wrench and socket

The best way to keep your Mercedes-Benz running at its peak is by performing the required Mercedes-Benz services at the proper intervals. Have questions about the Mercedes-Benz service schedules and requirements? Review our commonly asked questions below!

Mercedes-Benz of West Chester Questions

What’s Mercedes-Benz of West Chester’s Loaner Vehicle Policy?

At Mercedes-Benz of West Chester, we’re happy to provide loaner vehicles to our customers if their vehicle is in for extended work or service. Per our Loaner Vehicle Policy, to qualify for a loaner vehicle you must: 

  • Be over the age of 21
  • Have full coverage insurance
  • Present a valid driver’s license and major credit card
  • Be the only one to operate the vehicle
  • Reserve your vehicle ahead of time

What’s the Schedule of the Complimentary Car Wash?

You can bring your vehicle in for a complimentary car wash during the following hours:

  • Monday-Friday: 9am-4pm
  • Saturday: 10am-2pm

General Mercedes-Benz Service Questions

What Does the Check Engine Light Mean?

The system that controls your check engine light monitors the operations of dozens of sensors. If one of these is triggered and the check engine light illuminates, it means your vehicle’s engine is not performing as it was intended. You’ll need to bring your vehicle into the Mercedes-Benz of West Chester service center for further diagnostics so we can narrow down the cause of the problem.

How Important is Engine Oil and Oil Service?

Oil is vital to the health of your vehicle as it keeps friction down in the engine and prevents the motor from seizing up. That’s why Mercedes-Benz has included oil service as part of their Service A* and Service B* maintenance tasks. To learn more about Mercedes-Benz Service A** and Service B**, reach out to Mercedes-Benz of West Chester.

When Should I Get an Alignment?

Wheel alignments are performed on an as-needed basis to help with uneven tire wear. We suggest having your alignment checked annually, as well as when you have new tires installed.

When Should I Replace Engine Coolant?

Engine coolant keeps your engine from overheating and freezing during extreme temperatures. Intervals for flushing the system and replacing coolant vary, as some manufacturers promise that long-lasting antifreeze is good past 100,000 miles. For most vehicles, 30,000 to 40,000 miles is a fair estimate, but we suggest checking your owner’s manual for the specific recommendations for your model.

How Often are Spark Plugs Changed?

Older vehicles require the replacement or adjustment of spark plugs much more often than new vehicles do. Manufacturers today promise over 100,000 miles before a tune-up that includes changing the plugs. Still, checking the plugs at 50,000 to 60,000 miles is not a bad idea to prevent any issues on the Lebanon roads.

How Long Does a Car Battery Last?

Generally speaking, car batteries can last between 4-5 years. However, there are multiple factors that can impact the lifespan of your vehicle’s battery. Extreme temperatures can cause your battery to lose its charge faster, and frequent jump starts can impact the ability of your battery to hold a charge.

When Should I Change My Windshield Wipers?

If you live in climates with a lot of ice and snow, your wipers will likely need to be replaced more often. If you notice the wipers aren’t clearing the windshield like they used to, it’s time to replace them. Luckily, most replacements will just involve new blades, which is a quick and inexpensive fix. If you want to perform the change yourself, the Mercedes-Benz of West Chester parts center can provide the right wipers for your vehicle.

How Long do Brakes Last?

Brake life can vary widely, with typical numbers falling anywhere between 25,000 and 65,000 miles. You’ll want to check your owner’s manual for the recommended service schedule, but also take factors like driving habits into account. Frequent stop-and-go traffic and hard braking can both shorten the life of your brakes.

How do I Select the Right Tires?

You’ll need to consider tire size, performance requirements, and OEM recommendations when picking the tires for your next vehicle. Performance tires may be great for the Monroe summers, but if you’ll need to switch to snow tires for the harsh winter months. Meanwhile, all-season tires can generally carry you year-round. If you need help selecting the correct tires for your vehicle, as well as help maintaining them, you can turn to the professionals at the Mercedes-Benz of West Chester tire center.

How do I Winterize a Mercedes-Benz?

When it comes time to prepare your Mercedes-Benz for Lebanon winters, you’ll want to keep the following in mind:

  • Be sure your engine oil is the correct viscosity. Colder climates can cause oil to thicken, demanding a thinner oil to start.
  • Check your antifreeze and be certain the proper water-to-antifreeze mixture is maintained. Antifreeze testers are available at many auto parts stores.
  • Verify that your windshield wipers are operable and keep the washer fluid reservoir full.
  • Double-check hoses and belts. Cold temperatures can cause rubber to shrink and crack, so be sure your hoses and belts have some flexibility left.

Mercedes-Benz Warranty Questions

What are the Conditions of my Warranty?

The time or mileage at which warranties expire can differ, and the components covered under each warranty can vary as well. This is why it’s important to review any warranty offered or purchased in detail. Mercedes-Benz offers several generous warranty options for your vehicle, including the:

  • New Vehicle Limited Warranty
  • Pre-Owned Limited Warranty
  • Extended Warranty

Are Pre-Owned Vehicles Covered Under a Factory Warranty?

With every Mercedes-Benz certified pre-owned vehicle comes peace of mind, thanks to the comprehensive coverage offered by the Pre-Owned Limited Warranty. This coverage protects your vehicle’s:

  • Engine components
  • Electrical system
  • Suspension
  • Steering
  • Brakes
  • Climate control system

Get Your Service Questions Answered at Mercedes-Benz of West Chester!

Have additional service-related questions that you didn’t see on our list? Reach out to the team at Mercedes-Benz of West Chester, and we’ll be happy to answer them for you! We love to share our knowledge and service tips with the West Chester community!

*Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model. (Valid for MY09-newer).
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(513) 370-2577

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5897 Muhlhauser Rd • West Chester, OH 45069

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Mercedes-Benz of West Chester

5897 Muhlhauser Rd West Chester, OH

Phone: (513) 370-2577

http://maps.google.com/?q=5897%20Muhlhauser%20Rd%2C%20West%20Chester%2C%20OH%2045069

Parts

Phone: (513) 370-2577

5897 Muhlhauser Rd West Chester, OH

Sales

Phone: (513) 370-2577

5897 Muhlhauser Rd West Chester, OH

Service

Phone: (513) 370-2577

5897 Muhlhauser Rd West Chester, OH
39.3196347 -84.4292915
Mercedes-Benz of West Chester 39.3196347, -84.4292915.