Customer buying a new Mercedes-Benz

 

When you shop at Mercedes-Benz of West Chester, you are shopping local and supporting a small business. As a proud member of the West Chester community, we do everything we can to make the car ownership process as simple as possible. We’ve been serving the community for more than 50 years, and it’s our goal to provide you with top-tier customer service. Because we are a local business, we are competitive and make it our goal to earn your business! Even after our sales staff works with you to find your dream car, our service and parts teams will be there for you every step of the way. We treat each and every customer like family. Experience the benefit of shopping local at Mercedes-Benz of West Chester today!

A Great Car Buying Experience is Just the Beginning

Mercedes-Benz of West Chester is there for you even after you drive home in your new vehicle. When you choose our service center, you can rely on us for warranty repairs, convenient and fast service, and so much more. Here are just a few of the benefits you’ll get when you schedule service today.

  • Factory-Trained Technicians: Your vehicle will be in good hands with our Mercedes-Benz factory-trained technicians. Additionally, we always utilize the latest state-of-the-art diagnostic equipment and specialized tools supplied by MBUSA.
  • Complimentary Loaner Vehicles: No time to wait for your vehicle to be serviced? No problem. Simply borrow one of our Mercedes-Benz loaner vehicles for free whenever you need more advanced repairs.
  • Genuine Mercedes-Benz Parts: Here at Mercedes-Benz of West Chester, we always utilize OEM Mercedes-Benz parts and accessories. Using Mercedes-Benz parts will help your vehicle stay in great condition; additionally, it helps protect your warranty coverage.
  • Ultimate Convenience: In addition to taking advantage of our luxurious and comfortable service lounge, you’ll have access to our convenient Mercedes-Benz Express Service Center to save time on routine service.

Mercedes-Benz of West Chester is Here for You

Even though our physical showroom is currently closed, our virtual showroom is always open! Conveniently buy a car online and make an appointment to visit our service at your convenience! We can also arrange for Roadside Assistance if you need it. If you have any questions, please don’t hesitate to reach out to our team.

shop online icon
Shop our entire inventory online
buy online icon
Buy online and have it delivered to your home
value your trade icon
Learn the value of your trade or apply for financing
phone icon
Interact with our staff from the comfort of your home
no contact icon
No contact service drop-off
health icon
Increased sanitation and safety precautions

Shop Local with Mercedes-Benz of West Chester Today

While you now know us as Mercedes-Benz of West Chester, we used to be known as Tafel Motors and have been a part of the West Chester community for over 50 years. We are the same dealership you’ve known and loved for years! While we have moved locations and have debuted an improved new storefront in recent years, we also pride ourselves on our reputation and mission. From Roadside Assistance to free car washes and more, we have you covered every step of the way.

Our unparalleled customer experience begins the moment you begin your car-buying journey with us, and it’s our goal to deliver a customer experience so memorable that it sets your standard for all future experiences. Our team’s collective teamwork, attitude, and leadership are the reasons for our success, and we hope to earn your trust and your business. Ready to shop local and experience customer service like no other? Visit us in West Chester today!

Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.

 

 
EXPLORE VEHICLES ONLINE

New And Used Inventory Available

TAKE IT FROM OUR NEIGHBORS

We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.

 
START SHOPPING LOCAL!

Check Out Our Great Deals

 

Facebook logo
Facebook Sep 28, 2021

amazing service great staff

Google logo
Google Aug 28, 2021

The service department is goooooood. I called with a problem. They fixed it. I called with another problem, and they shuttled me around ...and fixed my problem WITHOUT A BILL. I bought my car from the Kenwood Benz, and these folks took care of me without asy hesitation.

Google logo
Google Jul 28, 2021

Great Sprinter buying experience! Brian Kupper in sales and Steve Barr in finance ensured that all the documents were virtually/physically in order and made everything easy for me to hit the road after the purchase. Highly knowledgeable about the vehicle. They both went out of their way to help me with all my questions and concerns. No detail too small. For example, my USB-C charger went inop and these gentlemen got me a new one for my trip. I'll definitely go back for my next purchase.

Facebook logo
Facebook Jun 30, 2021

Steve and his team (including the receptionists, took great care of me (my car!) today!

Google logo
Google Jun 15, 2021

Great customer service and such an easy transaction.

Google logo
Google Apr 15, 2021

First time at this dealership I was very happy with the service Mark was the salesman and Nick was the finances guy no pleasure at all good dealership.

Google logo
Google Mar 27, 2021

I got my car on Saturday and my sales consultant was Andreas Burkert . He is such a great guy. He gave me best deal.... 😍 I would like to recommend everyone to see him if they ever want to buy aa car 💯💯💯 . Thankyou to Andreas 💙💙💙 .

Google logo
Google Mar 16, 2021

Hey its the Benz 5 stars 🌟

Google logo
Google Mar 16, 2021

Richard was very helpful explaining and assisting me with the MercedesMe app. We've always had good and friendly service Mercedes Benz of West Chester.

Facebook logo
Facebook Jan 22, 2021

Could not be more impressed with the service I received with this dealership- specifically with Richard Zamora. From start to finish he was attentive, responsive and NEVER pushy. It was the easiest car buying experience I’ve ever had. If you want to do business with an honest, streamlined, and respectful dealer- this is your place. Would 100% recommend to anyone.

Google logo
Google Nov 4, 2020

I had really good experience with this dealership, highly recommending, everything fast and clear !

Google logo
Google Sep 18, 2020

Andrew and the service team were very courteous and professional! My car was clean when I picked it up and everything was explained in detail on the work performed and the overall condition of my Mercedes-Benz. Thanks Team!!!

Google logo
Google Aug 25, 2020

Great buying experience. Brian Kupper in sales and Mike Campo in finance made everything so easy. They both went out of their way to help me with all my questions and concerns. I'll definitely go back for my next purchase.

Google logo
Google Aug 12, 2020

World Class customer service all the way! Took my SUV in for the B service and was given a loaner car. Was expecting to pay $500. The online invoice was sent and it was half. I called my Rep Steve and he explained that after he did research, he discovered that I needed the A service. He could have easily charged me for the B service and I would never have known otherwise. He went a step further... I explained to him that I had a terrible migraine and unable to drive; I wasn’t sure how I could get the ...

Google logo
Google Aug 7, 2020

Brian took care of me and found a van when there was low inventory

Google logo
Google Jul 30, 2020

I was looking for a CPO 2020 GLC for the last 2 months and I checked their website and I couldn't find anything that was in my price range and other requirements on the vehicle. So, I was looking at the other two dealers inventory in the area. I had an awful customer service experience in Cincinnati, where they did not respect the customer and clearly they didn't want to do business with me . For Mitchell dealer- they had the vehicle that fitted my category and I visited 3 times to check the vehicle and when I was about to close ...

Google logo
Google Jul 21, 2020

I was looking to buy a new Mercedes-Benz Cargo Van and I found MB of West Chester, OH via their Web Site. I messaged them over 4th of July weekend. First thing Monday morning I got a call from Brian Kupper of West Chester Mercedes-Benz and after just a few minutes I was pleased to find they had just the van I was looking for. I received a price quote over the phone and we agreed on a sale price. I drove over to West Chester just to check-out the van and it was as described and we signed the ...

Google logo
Google Jul 14, 2020

Facebook logo
Facebook Jun 26, 2020

I just have to say that this is a wonderful dealership. I recently purchased my 4th Mercedes from them and I have received excellent care each time. Chip and everyone we came in contact with were so nice and so knowledgable. I highly recommend this dealership. Excellent customer service! Oh and to top it off I received an amazing gift box which was wonderful, today I received a mask with the Mercedes logo on it. Just another way they go above and beyond what is expected.

Google logo
Google Apr 29, 2020

I have purchased a number of premium cars in my day (Lexus, Mercedes, BMW and Audi). I spotted a 2018 BMW M240i with very low miles at MB of West Chester (right in the middle of the COVID 19 restrictions). I worked with the Sales Manager Chris Patterson and Sales Consultant Danny Hentz over the phone and in person. The transaction/negotiation was handled flawlessly and in a timely manner. This team really set the standard for excellent customer service and professionalism. They were sensitive to my needs which produced a win-win outcome. I appreciate it greatly and highly recommend Mercedes ...

Google logo
Google Mar 17, 2020

Google logo
Google Mar 6, 2020

Google logo
Google Mar 2, 2020

So expensive to keep up maintenance on these cars.

Google logo
Google Feb 21, 2020

Facebook logo
Facebook Feb 20, 2020

Can't find a friendlier bunch if folks!

Google logo
Google Feb 12, 2020

Google logo
Google Feb 6, 2020

Exceptionally friendly!

Google logo
Google Jan 27, 2020

Excellent service department.

Google logo
Google Jan 27, 2020

Google logo
Google Jan 25, 2020

Google logo
Google Jan 23, 2020

They didn't have the part we needed but everyone there was extremely nice

Google logo
Google Jan 14, 2020

Google logo
Google Jan 7, 2020

Google logo
Google Dec 30, 2019

Google logo
Google Dec 14, 2019

Facebook logo
Facebook Dec 7, 2019

Best Customer Service You Could Imagine

Google logo
Google Dec 5, 2019

I just want to take a moment to thank Steve who works at this branch of Mercedes. I originally spoke to lady at the Cincinnati location where I got my car (less the one year ago) expressing my concern that I had a bulge on my tire & needed it addressed as soon as possible. She was very rude & spoke down to me on the phone, because I did not know the brand of tire my car had or if I had a spare. Did not provide any solution, & told me I’d have to wait till they ...

Google logo
Google Nov 27, 2019

Google logo
Google Nov 22, 2019

Andre's and the service staff are awesome! A-1 customer service in west Chester

Google logo
Google Nov 19, 2019

They got us a great deal! Definitely stop in and check them out!

Google logo
Google Nov 12, 2019

First Mercedes buyer - Great Experience I just bought my first Mercedes. Mercedes-Benz of West Chester was very helpful and welcomed me. I was a little worried walking in the door. However, they really went the extra distance to make me feel comfortable. This was the best car buying experience that I have had. Andreas Burkert was my sales consultant.

Google logo
Google Nov 9, 2019

Much better place to deal with rather then the Mercedes Benz on Montgomery road

Google logo
Google Nov 7, 2019

All the staff are awesome. My job requires me to upfit commercial vans and trucks. We are there quite often picking up Sprinter vans to add shelving and ladder racks and a lot more. Need a van? Now you know where to go.

Google logo
Google Nov 2, 2019

Google logo
Google Nov 2, 2019

Wish I can give more than 5 stars. Usually I don’t write reviews but I thought that it would be completely unjust if I don’t write about the excellent car buying experience that I had at Mercedes-Benz of West Chester. An amazing experience and they were very warm & welcoming. The sales team made the process a lot easier than other places that I’ve shopped around at in the past. I shopped for my first Mercedes-Benz here but I’ll definitely look to Danny when I buy my next one. He's very professional, super friendly, positive, and ...

Google logo
Google Nov 2, 2019

Google logo
Google Oct 25, 2019

Google logo
Google Oct 20, 2019

Facebook logo
Facebook Oct 18, 2019

Wonderful experience working with Andreas. Honestly the most pleasant car buying experience in my lifetime.

Google logo
Google Oct 5, 2019

EXCELLENT.

Google logo
Google Oct 5, 2019

Google logo
Google Sep 12, 2019

Nothing but professionalism at MB of Cincinnati. They are wonderful at both locations.

Google logo
Google Sep 9, 2019

Wow! The sales staff was amazing! Not pushy!

Google logo
Google Sep 4, 2019

Bruce and everyone at the dealership were easy to work with and gave we a great deal with no haggling. When I came back to pick up the car, everything was arranged which made for a quick and easy transaction. Great people. Highly recommended.

Google logo
Google Sep 1, 2019

Google logo
Google Aug 29, 2019

While I have several local dealerships in close proximity to me (I live in Illinois), I chose to do business with Mercedes-Benz of West Chester. This dealership was extremely accommodating and worked hard to earn my business. I will be utilizing this location for all of my future purchasing needs and referring family and friends. Even my dogs felt welcomed here. Kudos to Richard Zamora in Sales and Mike Campo in Finance!!

Google logo
Google Aug 28, 2019

While searching for a BMW X3, I came across a unit at this dealership that fit my price and model. After driving up from Lexington KY, Chip Jurgens had the Vehicle waiting for me to test drive. After letting them know I was interested in the car but was not really prepared to purchase (was not financing but paying via cert. check), the management allowed me to pre-purchase the car upon my return couple days later with the funds. Retuning 2 days later the whole process took less than 10 minutes to complete and I was on the road heading back home. ...

Google logo
Google Aug 26, 2019

Facebook logo
Facebook Aug 25, 2019

Great place to work. Come see me if you’re in the market for a new or pre-owned vehicle.

Google logo
Google Aug 20, 2019

Expensive but ok.

Facebook logo
Facebook Aug 15, 2019

A huge thank you to rick in the bodyshop! we had a couple things that i was not happy with and rick made sure things were corrected and up to my standards! my car loooooks so HOT now! thank you to all the the people in the body shop!

Google logo
Google Aug 10, 2019

Facebook logo
Facebook Aug 8, 2019

Excellent costumers service. Lease a A220 and love it. 3 week later. Receives a gift from them. What’s a surprise. Thank you dear. 🥰

Google logo
Google Aug 7, 2019

I’ve been using West Chester MB for my cars (2 E Class) and my Sprinter Van 3500 for several years. I use their service department 2 or 3 time each year. Michael for the Van and Andrew for the autos are both top shelf guys. The services have been easy to schedule and work has been done swiftly and correctly on each of my visits. Thanks guys and gals for making my owning MB vehicles a pleasure.

Google logo
Google Jul 31, 2019

Courteous, professional auto care!

Google logo
Google Jul 29, 2019

Great customer service, very attentive and the Automobiles........!

Google logo
Google Jul 28, 2019

Google logo
Google Jul 18, 2019

Service department is top notch. They really seem to care, and they listen. They make sure things are done right and that you're happy.

Google logo
Google Jul 12, 2019

Google logo
Google Jul 9, 2019

They provided the best customer experience I have had in many years.

Facebook logo
Facebook Jul 6, 2019

Associates were Awesome...quick in quick out...Shout to Will!!! Thank You

Google logo
Google Jul 2, 2019

I have a 2015 Mercedes Sprinter had several problems bought it used Mercedes seems to be taking care of it arm and leg but it's not cheap for a diesel anyway hopefully I'm good to go now I'm satisfied with the service they've given me so far

Google logo
Google Jul 2, 2019

Google logo
Google Jun 18, 2019

Excellent service department, very quick and communicative.

Google logo
Google Jun 17, 2019

Google logo
Google Jun 8, 2019

The people are friendly, not pushy. Very helpful and would definitely go back to buy from them again instead of going anywhere else.

Google logo
Google Jun 6, 2019

Friendly staff

Google logo
Google Jun 3, 2019

Very friendly and knowledgeable staff. 4 stars instead of 5 because they didn't have what I wanted right away

Google logo
Google Jun 1, 2019

Great customer service

Google logo
Google May 25, 2019

Get business, great cars and employee's!

Google logo
Google May 20, 2019

Friendly staff everyone is always happy to help Nd answer questions definitely my preferred Benz dealer

Google logo
Google May 8, 2019

Free car wash

Google logo
Google May 7, 2019

They are always and professional, treat you with respect and extremely honest and efficient. It was a great experience to feel valued as a customer.

Google logo
Google May 7, 2019

Always polite, friendly, and very efficient.

Google logo
Google May 5, 2019

My son's car was hit in traffic and I wanted a certified Mercedes dealership to repair it. They did a flawless job. While we were there my wife was looking at the new GLCs and we met Andreas B. in sales who is one of the most hospitable, gracious and friendly customer relations people I have ever met. As a matter of fact, we were unsure when we were going to purchase a new car but now we know we will and it will be from Andreas.

Google logo
Google May 3, 2019

Had the company van break down, company mechanic did lousy patch jobs. Mike at the Sprinter service laid it all out what was wrong, as he'd told my company's mechanic, and I could see most of the programs. Mike tried to makeall the repairs needed, but company told him to only do what wasnecessary to get the vehicle running and restart the emergency countdown shut off. Mike reluctantly did what the company wanted him to do, and gave us fair warning as the people driving the vehicle what to watch out for. Mike did a lot to watch ...

Google logo
Google May 3, 2019

Bravo!! Thank you so much Mercedes of West Chester! We were en route to Kentucky from Michigan - when we stopped for gas in Ohio and saw a big lump in the tire. This dealership was about 60 miles ahead- called and spoke to Matt in Parts. He didn’t have the tire in stock but had his driver go and get it so it would be ready when we got there. Right off 75 we rolled in and Steve took it from there. In an out in less than an hour. Felt like a NASCAR pit stop. 😁 Off we go! Grateful ...

Google logo
Google Apr 23, 2019

Google logo
Google Apr 8, 2019

Very helpful staff.

Google logo
Google Apr 3, 2019

I had my car serviced, Andy Couture was very courteous and professional. Thank you!

Google logo
Google Mar 22, 2019

Experience was great. Even the coffee was good.

Google logo
Google Mar 22, 2019

Awesome facility and Chris Patterson is a Excellent Man on the job

Google logo
Google Mar 13, 2019

Facebook logo
Facebook Mar 8, 2019

the people, people, people they're the BEST

Google logo
Google Mar 3, 2019

Wish i could give them more stars! Bought a 2016 CPO E350. Excellent experience across the board. Sales person was great-no pressure to buy. Finance department took care to understand my targets and helped find the best combination given the pricing and extended warranties i wanted. But what truly has earned them the 5 stars is their service department. Unfortunately ive already had to visit, however it was the best, most seamless, least intrusive experience ive had in my 14 years of car ownership. So far, I'm feeling great about my decision to buy and service my car at this dealership!

Google logo
Google Feb 16, 2019

DealerRater logo
DealerRater Apr 7, 2017

I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. Purchasing a car can be laborious and challenging when you get the wrong salesperson. Rick was no nonsense, patient and very cooperative with my needs.

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2017

The sales experience was virtually stress-free; the staff is knowledgeable and accommodating. Sales rep has contacted me to follow up regarding questions about operating technology features. I'm thoroughly enjoying the new vehicle.

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2017

Will Jones was helpful when he guided me towards Amy Ludlum; who is very accommodating and she is a great person to work with for purchasing a vehicle. Kayla Marquardt was awesome at showing me features on the vehicle. I could not have wanted a more patient and understanding sales manager than Belinda Gribble; she is a major asset to this establishment.

Read at DealerRater

DealerRater logo
DealerRater Mar 17, 2017

The three key individuals I have worked with at Mercedes Benz of West Chester are Jason Hackney, Will Jones and Andrew Vonbargen. Each interaction involving these professionals has been excellent. These people know and value each and every customer and I would highly recommend this Dealership to anyone who is seeking to Purchase/Lease a Mercedes Benz.

Read at DealerRater

Filter Results
Saved Vehicles

SAVED VEHICLES

You don't have any saved vehicles!

Look for this link on your favorites:

Save

Once you've saved some vehicles, you can view them here at any time.

Contact Us

(513) 870-1000

Call Now

5897 Muhlhauser Rd • West Chester, OH 45069

Get Directions

Today's Hours:

Open Today! Sales: 9am-7pm

Mercedes-Benz of West Chester 39.3196347, -84.4292915.
;