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When you shop at Mercedes-Benz of West Chester, you are shopping local and supporting a small business. As a proud member of the West Chester community, we do everything we can to make the car ownership process as simple as possible. We’ve been serving the community for more than 50 years, and it’s our goal to provide you with top-tier customer service. Because we are a local business, we are competitive and make it our goal to earn your business! Even after our sales staff works with you to find your dream car, our service and parts teams will be there for you every step of the way. We treat each and every customer like family. Experience the benefit of shopping local at Mercedes-Benz of West Chester today!
Mercedes-Benz of West Chester is there for you even after you drive home in your new vehicle. When you choose our service center, you can rely on us for warranty repairs, convenient and fast service, and so much more. Here are just a few of the benefits you’ll get when you schedule service today.
Even though our physical showroom is currently closed, our virtual showroom is always open! Conveniently buy a car online and make an appointment to visit our service at your convenience! We can also arrange for Roadside Assistance if you need it. If you have any questions, please don’t hesitate to reach out to our team.
While you now know us as Mercedes-Benz of West Chester, we used to be known as Tafel Motors and have been a part of the West Chester community for over 50 years. We are the same dealership you’ve known and loved for years! While we have moved locations and have debuted an improved new storefront in recent years, we also pride ourselves on our reputation and mission. From Roadside Assistance to free car washes and more, we have you covered every step of the way.
Our unparalleled customer experience begins the moment you begin your car-buying journey with us, and it’s our goal to deliver a customer experience so memorable that it sets your standard for all future experiences. Our team’s collective teamwork, attitude, and leadership are the reasons for our success, and we hope to earn your trust and your business. Ready to shop local and experience customer service like no other? Visit us in West Chester today!
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
New And Used Inventory Available
We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
Check Out Our Great Deals
amazing service great staff
The service department is goooooood. I called with a problem. They fixed it. I called with another problem, and they shuttled me around ...and fixed my problem WITHOUT A BILL. I bought my car from the Kenwood Benz, and these folks took care of me without asy hesitation.
Great Sprinter buying experience! Brian Kupper in sales and Steve Barr in finance ensured that all the documents were virtually/physically in order and made everything easy for me to hit the road after the purchase. Highly knowledgeable about the vehicle. They both went out of their way to help me with all my questions and concerns. No detail too small. For example, my USB-C charger went inop and these gentlemen got me a new one for my trip. I'll definitely go back for my next purchase.
Steve and his team (including the receptionists, took great care of me (my car!) today!
Great customer service and such an easy transaction.
First time at this dealership I was very happy with the service Mark was the salesman and Nick was the finances guy no pleasure at all good dealership.
I got my car on Saturday and my sales consultant was Andreas Burkert . He is such a great guy. He gave me best deal.... 😍 I would like to recommend everyone to see him if they ever want to buy aa car 💯💯💯 . Thankyou to Andreas 💙💙💙 .
Hey its the Benz 5 stars 🌟
Richard was very helpful explaining and assisting me with the MercedesMe app. We've always had good and friendly service Mercedes Benz of West Chester.
Could not be more impressed with the service I received with this dealership- specifically with Richard Zamora. From start to finish he was attentive, responsive and NEVER pushy. It was the easiest car buying experience I’ve ever had. If you want to do business with an honest, streamlined, and respectful dealer- this is your place. Would 100% recommend to anyone.
I had really good experience with this dealership, highly recommending, everything fast and clear !
Andrew and the service team were very courteous and professional! My car was clean when I picked it up and everything was explained in detail on the work performed and the overall condition of my Mercedes-Benz. Thanks Team!!!
Great buying experience. Brian Kupper in sales and Mike Campo in finance made everything so easy. They both went out of their way to help me with all my questions and concerns. I'll definitely go back for my next purchase.
World Class customer service all the way! Took my SUV in for the B service and was given a loaner car. Was expecting to pay $500. The online invoice was sent and it was half. I called my Rep Steve and he explained that after he did research, he discovered that I needed the A service. He could have easily charged me for the B service and I would never have known otherwise. He went a step further... I explained to him that I had a terrible migraine and unable to drive; I wasn’t sure how I could get the ...
Brian took care of me and found a van when there was low inventory
I was looking for a CPO 2020 GLC for the last 2 months and I checked their website and I couldn't find anything that was in my price range and other requirements on the vehicle. So, I was looking at the other two dealers inventory in the area. I had an awful customer service experience in Cincinnati, where they did not respect the customer and clearly they didn't want to do business with me . For Mitchell dealer- they had the vehicle that fitted my category and I visited 3 times to check the vehicle and when I was about to close ...
I was looking to buy a new Mercedes-Benz Cargo Van and I found MB of West Chester, OH via their Web Site. I messaged them over 4th of July weekend. First thing Monday morning I got a call from Brian Kupper of West Chester Mercedes-Benz and after just a few minutes I was pleased to find they had just the van I was looking for. I received a price quote over the phone and we agreed on a sale price. I drove over to West Chester just to check-out the van and it was as described and we signed the ...
I just have to say that this is a wonderful dealership. I recently purchased my 4th Mercedes from them and I have received excellent care each time. Chip and everyone we came in contact with were so nice and so knowledgable. I highly recommend this dealership. Excellent customer service! Oh and to top it off I received an amazing gift box which was wonderful, today I received a mask with the Mercedes logo on it. Just another way they go above and beyond what is expected.
I have purchased a number of premium cars in my day (Lexus, Mercedes, BMW and Audi). I spotted a 2018 BMW M240i with very low miles at MB of West Chester (right in the middle of the COVID 19 restrictions). I worked with the Sales Manager Chris Patterson and Sales Consultant Danny Hentz over the phone and in person. The transaction/negotiation was handled flawlessly and in a timely manner. This team really set the standard for excellent customer service and professionalism. They were sensitive to my needs which produced a win-win outcome. I appreciate it greatly and highly recommend Mercedes ...
So expensive to keep up maintenance on these cars.
Can't find a friendlier bunch if folks!
Excellent service department.
They didn't have the part we needed but everyone there was extremely nice
Best Customer Service You Could Imagine
I just want to take a moment to thank Steve who works at this branch of Mercedes. I originally spoke to lady at the Cincinnati location where I got my car (less the one year ago) expressing my concern that I had a bulge on my tire & needed it addressed as soon as possible. She was very rude & spoke down to me on the phone, because I did not know the brand of tire my car had or if I had a spare. Did not provide any solution, & told me I’d have to wait till they ...
Andre's and the service staff are awesome! A-1 customer service in west Chester
They got us a great deal! Definitely stop in and check them out!
First Mercedes buyer - Great Experience I just bought my first Mercedes. Mercedes-Benz of West Chester was very helpful and welcomed me. I was a little worried walking in the door. However, they really went the extra distance to make me feel comfortable. This was the best car buying experience that I have had. Andreas Burkert was my sales consultant.
Much better place to deal with rather then the Mercedes Benz on Montgomery road
All the staff are awesome. My job requires me to upfit commercial vans and trucks. We are there quite often picking up Sprinter vans to add shelving and ladder racks and a lot more. Need a van? Now you know where to go.
Wish I can give more than 5 stars. Usually I don’t write reviews but I thought that it would be completely unjust if I don’t write about the excellent car buying experience that I had at Mercedes-Benz of West Chester. An amazing experience and they were very warm & welcoming. The sales team made the process a lot easier than other places that I’ve shopped around at in the past. I shopped for my first Mercedes-Benz here but I’ll definitely look to Danny when I buy my next one. He's very professional, super friendly, positive, and ...
Wonderful experience working with Andreas. Honestly the most pleasant car buying experience in my lifetime.
Nothing but professionalism at MB of Cincinnati. They are wonderful at both locations.
Wow! The sales staff was amazing! Not pushy!
Bruce and everyone at the dealership were easy to work with and gave we a great deal with no haggling. When I came back to pick up the car, everything was arranged which made for a quick and easy transaction. Great people. Highly recommended.
While I have several local dealerships in close proximity to me (I live in Illinois), I chose to do business with Mercedes-Benz of West Chester. This dealership was extremely accommodating and worked hard to earn my business. I will be utilizing this location for all of my future purchasing needs and referring family and friends. Even my dogs felt welcomed here. Kudos to Richard Zamora in Sales and Mike Campo in Finance!!
While searching for a BMW X3, I came across a unit at this dealership that fit my price and model. After driving up from Lexington KY, Chip Jurgens had the Vehicle waiting for me to test drive. After letting them know I was interested in the car but was not really prepared to purchase (was not financing but paying via cert. check), the management allowed me to pre-purchase the car upon my return couple days later with the funds. Retuning 2 days later the whole process took less than 10 minutes to complete and I was on the road heading back home. ...
Great place to work. Come see me if you’re in the market for a new or pre-owned vehicle.
Expensive but ok.
A huge thank you to rick in the bodyshop! we had a couple things that i was not happy with and rick made sure things were corrected and up to my standards! my car loooooks so HOT now! thank you to all the the people in the body shop!
Excellent costumers service. Lease a A220 and love it. 3 week later. Receives a gift from them. What’s a surprise. Thank you dear. 🥰
I’ve been using West Chester MB for my cars (2 E Class) and my Sprinter Van 3500 for several years. I use their service department 2 or 3 time each year. Michael for the Van and Andrew for the autos are both top shelf guys. The services have been easy to schedule and work has been done swiftly and correctly on each of my visits. Thanks guys and gals for making my owning MB vehicles a pleasure.
Courteous, professional auto care!
Great customer service, very attentive and the Automobiles........!
Service department is top notch. They really seem to care, and they listen. They make sure things are done right and that you're happy.
They provided the best customer experience I have had in many years.
Associates were Awesome...quick in quick out...Shout to Will!!! Thank You
I have a 2015 Mercedes Sprinter had several problems bought it used Mercedes seems to be taking care of it arm and leg but it's not cheap for a diesel anyway hopefully I'm good to go now I'm satisfied with the service they've given me so far
Excellent service department, very quick and communicative.
The people are friendly, not pushy. Very helpful and would definitely go back to buy from them again instead of going anywhere else.
Very friendly and knowledgeable staff. 4 stars instead of 5 because they didn't have what I wanted right away
Great customer service
Get business, great cars and employee's!
Friendly staff everyone is always happy to help Nd answer questions definitely my preferred Benz dealer
Free car wash
They are always and professional, treat you with respect and extremely honest and efficient. It was a great experience to feel valued as a customer.
Always polite, friendly, and very efficient.
My son's car was hit in traffic and I wanted a certified Mercedes dealership to repair it. They did a flawless job. While we were there my wife was looking at the new GLCs and we met Andreas B. in sales who is one of the most hospitable, gracious and friendly customer relations people I have ever met. As a matter of fact, we were unsure when we were going to purchase a new car but now we know we will and it will be from Andreas.
Had the company van break down, company mechanic did lousy patch jobs. Mike at the Sprinter service laid it all out what was wrong, as he'd told my company's mechanic, and I could see most of the programs. Mike tried to makeall the repairs needed, but company told him to only do what wasnecessary to get the vehicle running and restart the emergency countdown shut off. Mike reluctantly did what the company wanted him to do, and gave us fair warning as the people driving the vehicle what to watch out for. Mike did a lot to watch ...
Bravo!! Thank you so much Mercedes of West Chester! We were en route to Kentucky from Michigan - when we stopped for gas in Ohio and saw a big lump in the tire. This dealership was about 60 miles ahead- called and spoke to Matt in Parts. He didn’t have the tire in stock but had his driver go and get it so it would be ready when we got there. Right off 75 we rolled in and Steve took it from there. In an out in less than an hour. Felt like a NASCAR pit stop. 😁 Off we go! Grateful ...
Very helpful staff.
I had my car serviced, Andy Couture was very courteous and professional. Thank you!
Experience was great. Even the coffee was good.
Awesome facility and Chris Patterson is a Excellent Man on the job
the people, people, people they're the BEST
Wish i could give them more stars! Bought a 2016 CPO E350. Excellent experience across the board. Sales person was great-no pressure to buy. Finance department took care to understand my targets and helped find the best combination given the pricing and extended warranties i wanted. But what truly has earned them the 5 stars is their service department. Unfortunately ive already had to visit, however it was the best, most seamless, least intrusive experience ive had in my 14 years of car ownership. So far, I'm feeling great about my decision to buy and service my car at this dealership!
I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. Purchasing a car can be laborious and challenging when you get the wrong salesperson. Rick was no nonsense, patient and very cooperative with my needs.
The sales experience was virtually stress-free; the staff is knowledgeable and accommodating. Sales rep has contacted me to follow up regarding questions about operating technology features. I'm thoroughly enjoying the new vehicle.
Will Jones was helpful when he guided me towards Amy Ludlum; who is very accommodating and she is a great person to work with for purchasing a vehicle. Kayla Marquardt was awesome at showing me features on the vehicle. I could not have wanted a more patient and understanding sales manager than Belinda Gribble; she is a major asset to this establishment.
The three key individuals I have worked with at Mercedes Benz of West Chester are Jason Hackney, Will Jones and Andrew Vonbargen. Each interaction involving these professionals has been excellent. These people know and value each and every customer and I would highly recommend this Dealership to anyone who is seeking to Purchase/Lease a Mercedes Benz.